Customer Experience Manager
Annie is our Customer Experience Manager and as the job title suggests, she leads our customer experience team in providing exceptional support to existing clients, and a quick and efficient sign-up process for new customers.
Annie also trains each new team member, is committed to encouraging a positive team culture and a great experience for our customers. Annie is energised by communication and is very much a people person. This is reflected throughout her career across several sectors, all prioritising customer experience.
3 questions with Annie
WHY DID YOU JOIN LIGHTNING BROADBAND?
I came across Lightning Broadband when I first moved to Melbourne from the UK. I was attracted to the friendly vibe and the people-facing element of the role, as well as the opportunity for professional growth.
WHAT’S THE BEST PART OF WORKING AT LIGHTNING BROADBAND?
The company’s positive, open culture, and the people - every person at Lightning Broadband brings something special to the team.
WHERE’S YOUR FAVOURITE PLACE IN MELBOURNE?
I have many, but one of my favourites is the stretch of the Yarra River between the city and Richmond. It offers beautiful views of the Melbourne City skyline; gorgeous nature right on my doorstep and is the perfect spot for a walk, run or cycle.