Annie Kaufeler

Customer Experience Manager

Annie is our Customer Experience Manager and as the job title suggests, she leads our customer experience team in providing exceptional support to existing clients, and a quick and efficient sign-up process for new customers.

Annie also trains each new team member, is committed to encouraging a positive team culture and a great experience for our customers. Annie is energised by communication and is very much a people person. This is reflected throughout her career across several sectors, all prioritising customer experience.

POSITION Customer Experience Manager
JOINED IN 2019
HOMETOWN London
FAVOURITE ICE CREAM FLAVOUR? Dolce de Leche or Passionfriut sorbet

3 questions with Annie

WHY DID YOU JOIN LIGHTNING BROADBAND?

I came across Lightning Broadband when I first moved to Melbourne from the UK. I was attracted to the friendly vibe and the people-facing element of the role, as well as the opportunity for professional growth.

WHAT’S THE BEST PART OF WORKING AT LIGHTNING BROADBAND?

The company’s positive, open culture, and the people - every person at Lightning Broadband brings something special to the team.

WHERE’S YOUR FAVOURITE PLACE IN MELBOURNE?

I have many, but one of my favourites is the stretch of the Yarra River between the city and Richmond. It offers beautiful views of the Melbourne City skyline; gorgeous nature right on my doorstep and is the perfect spot for a walk, run or cycle.