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Contact Us

Sales/General Enquiries

We’d love to hear from you! Please complete the form below and one of our friendly team will follow up with you, pronto! Alternatively, you can call us on 1300 596 426 or email us direct via [email protected]

NOTE: If you wish to sign up for one of our in-building broadband plans, you can do so here.

Telephone contact hours:
Monday – Friday: 8am – 6pm.
Sat & Sun: 10am – 4pm

PLEASE NOTE: Outside of these hours, we monitor contact form submissions and phone calls for urgent technical issues 24/7 via our Australia-based call center.

Support/Billing Enquiries

If you’re experiencing an issue with your Lightning Broadband account, we want to get you back on track as fast as possible! Try our new Help Center – and if the answer or assistance you need isn’t there, contact us via [email protected] or lodge a support request via our customer portal.

You can check Lightning Broadband network status here.

Victorian (national) headquarters and mailing address:
Suite 2/2-6 Glenferrie Road Malvern, Victoria, 3144

Queensland office and mailing address:
Level 2/194 Varsity Parade, Varsity Lakes, QLD 4227