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Retrofit Information

If you'd like to connect an existing building with multiple units to Lightning Broadband's premium high-speed internet, a retrofit could be the right fit for you.

How does a retrofit work?

Utilise our fixed wireless technology to provision your building with ultra-fast, reliable internet. Installation of a mast and dish on the roof of the property will facilitate direct connections to each unit, regardless of the age or design of the building (no NBN needed!).

On service availability confirmation, we will provide a proposal covering scope, service and pricing. Once the terms are agreed and the OC deed is signed, we will conduct a site inspection ahead of installation. Get ready for lightning-fast internet throughout your building!

What plans are available? 

As with all our plans, we would provide unlimited data and a symmetrical connection with maintained speeds. A universal connection speed available to each unit will be agreed as part of the proposal, or a decision to offer advertised FTTB/P plans will be made depending on the best solution for your building.

VoIP phones services can be added by each occupant individually if required for as little as $10/month.

What are the set up costs?

There will be a one-off installation fee. This covers the installation of the external equipment (mast and dish), cabling to pass the connection internally to all agreed units, and the connection of these to Lightning Broadband services. We require 50% of the installation fee to be paid ahead of installation, and the remaining 50% on completion of the building infrastructure. 

How will the monthly connection fees be managed?

The monthly service charges can be managed in one of two ways:

1. Inclusive fee paid by the Body Corporate
This covers all connections in the building and is paid monthly by the Body Corporate, who then manage payments for each connection internally as they wish.

The monthly fee will apply from the date on which the first connection is activated, providing all connections are available. If some connections are delayed by choice of the customer (BC or resident) this would not delay the second payment.

Ongoing, an invoice for the monthly fee as per the proposal will be issued two weeks ahead of the due date. The payment of this can be organised either via direct debit from a credit/debit card, or a bank transfer can be made. 

2. Each connection is paid for directly by the resident to Lightning Broadband
Residents can choose one of our advertised FTTB/P plans and will be responsible for managing their connection payment directly with Lightning Broadband.

What information is required to receive a proposal outlining initial installation fees and monthly connection charges? 

Please provide the following and we will then issue a proposal accordingly:

  • Full Body Corporate company entity details
  • A plan of the subdivision for the property
  • The number of apartments

If we decide to proceed based on the proposal, what is the next step? 

Lightning Broadband will issue an OC Deed based on the proposal that needs to be signed by the Chairman of the Body Corporate (or nominated representative) before initiating the service delivery process. 

What is the process once the OC Deed has been signed? 

  • A site inspection will be conducted by one of our technicians to identify exact scope of works and equipment required – access to the building and roof will be required.
  • Contact details (full name, email, and phone number) for each unit are provided by the Body Corporate to Lightning Broadband. We will then contact each resident to organise their connection.
  • An account will be created for each resident in our system along with their unique connection and associated connection credentials,

Ideally accounts are created, and routers purchased where required, ahead of installation so all connections can be completed on the day of provisioning to the building. This facilitates the smoothest transfer from current internet provision to our services. 

  • An account will also be created in our system for the Body Corporate to facilitate monthly billing if this is the chosen payment model.
  • Our service delivery team will confirm the date of installation on which the mast and dish will be installed and required cabling will be fitted to provide connections to each unit – access to the building, roof and each unit being connected will be required on this date.
  • Payment for installation will be taken in two 50% instalments, before and on completion of installation.
  • Monthly fees will apply from the first connection activation.

What internal hardware is required by the residents to facilitate delivery of services? 

A router is required for a wireless connection, enabling multiple devices to connect.  Find out more about routers here.

We highly recommend residents purchase the router Lightning Broadband provides for easy plug and play operation.

Is customer support and connection troubleshooting post-implementation covered by Lightning Broadband?

The network boundary of Lightning Broadband services is the incoming wall plate/data point termination in each of the units to which we are responsible for delivering reliable internet services at the agreed speeds.

We will provide troubleshooting support to identify the cause of an issue and will ensure resolution in the event the fault is with our network and provision. Lightning Broadband is not responsible for the internal network within the actual apartments themselves and therefore issues due to router or device faults will not be covered by Lightning Broadband (unless the router was purchased from Lightning Broadband and is within warranty). 
Each resident will be provided with their own customer portal through which they can contact our support team. Alternatively we can be reached on 03 9089 0515 or via help@lightningbroadband.com.au for all support requests. 

Who will own the hardware past initial contract term?

Ownership would pass to the Body Corporate in the event the agreement is not continued/renewed with Lightning Broadband. 

What is the cost of external hardware removal if the use of this technology is discontinued once the contract has been fulfilled? 

This is case dependent with a minimum cost of $1000.

Who owns the phone cables once the copper network is switched off and who will be liable for maintenance/repairs if anything goes wrong? 

The Body Corporate maintains ownership of cat5 cabling, and Lighting Broadband has exclusive management of cables for the life of the agreement. Lightning Broadband will provide maintenance/repairs as part of this agreement at Lightning Broadband’s cost during the term of the agreement.  

Can you provide references / location of similar antennas installed in our area?

A document outlining examples of similar services can be provided on request.