As for many companies, 2020 presented some unique challenges for Australian owned and operated superfast internet provider Lightning Broadband - but the ISP also saw many achievements.
Headquartered in Melbourne, COVID-19 threatened to throw a spanner in the works, but the team powered ahead through a lengthy lockdown. Lightning Broadband quickly adapted its operations so it could continue to offer stellar support to its many customers; barely skipping a beat.
That was quite an achievement in itself, but among the other significant successes for the company in 2020 was an expansion into the ACT and Queensland, along with continuing to build its presence in New South Wales.
2020 also saw Lightning Broadband expand into the rapidly growing Build-To-Rent (BTR) connectivity market. This has resulted in significant interest from developers eager to attract and keep tenants by offering truly fast broadband in their buildings - and with zero capital outlay required from the developer.
In other apartment connectivity market sectors and in its home state of Victoria, among the prestigious developments to become Lightning Broadband connected buildings were Hawksburn Place in Prahran and Lascelles in Toorak. Another huge achievement was delivering blistering fast connectivity for a circa 800 apartment development - the name of which needs to be kept under wraps for now. Among other big projects were fully delivering connectivity for new developments OROS+ in Oakleigh and West End in West Melbourne.
The Most Satisfying Achievement In 2020
For CEO Jeremy Rich, one of the biggest highlights of the year has been the feedback from Lightning Broadband customers.
"During our ongoing growth and in spite of the coronavirus curve-ball, the number and positive nature of customer reviews has been phenomenal," he said. "And while the entire team is always passionate about providing the best broadband services, this feedback really spurs us all on to not just maintain our customer service quality, but to keep getting even better."
Lightning Broadband had an average score of 4.6 out of 5 from 147 reviews listed on Google Reviews at the time of publishing, a better result than many other Australian ISPs.
"And this is without us requesting for reviews to be submitted," says Mr. Rich. "Needless to say, we're as proud as punch".
With a tough but rewarding year just about behind it, the Lightning Broadband team is looking forward to achieving even greater things in 2021. The team extends its sincere thanks to all its customers and partners - and its best wishes to all Australians for 2021.