Customer support made for you.
While you won’t need to contact us very often for customer support as our service is so fast and reliable, rest assured in the knowledge that if you do, we’ve got your back.
Whether it’s getting set up quickly to use our services or troubleshooting a complex technical issue you may be experiencing, you’ll have the full attention of one of our local customer care team.
Every Lightning Broadband customer enjoys business-class internet connectivity and services at competitive prices.
What sets our customer support apart
AUSTRALIA BASED CUSTOMER CARE
Unlike most ISP’s, all of our dedicated customer care team are based right here in Australia. Our team know their stuff and will listen carefully to what you are communicating. Rather than try to make your issue fit a solution on a customer support script, they will tailor a solution to address your issue. If a home visit is required to resolve a problem, we’ll send out someone as soon as possible.
INVESTMENT, NOT AN EXPENSE
As ISPs look to deliver bigger profits (shareholders can be a demanding bunch – but we’re privately owned), one of the first aspects of their service to often suffer is customer care. We don’t see providing top-notch support as an expense, rather as an investment. Aside from being the right and ethical thing to do, we believe providing superb support makes good business sense.
Feel a need for more speed? You can increase your speed/plan instantly over the phone – and soon via our customer portal.
LESS ROBOT, MORE HUMAN
Don’t you just hate calling a support line and being presented with a complex menu to navigate – and then being put on hold? We do too! That’s why we’re getting rid of such telephone menu systems in order to connect you with a real live person from the outset who can help you faster and get you back to what you need or want to be doing.
ALWAYS STRIVING FOR EVEN BETTER
Lightning Broadband’s support is already great, but we don’t rest on our laurels. We continually strive to further enhance our customer care services, nipping and tucking wherever we see room for improvement to ensure you always receive truly awesome service.
KEEPING YOU INFORMED
We don’t keep our customers in the dark when there’s a problem. If there should be an incident on the network, our network status site is rapidly updated with this information.
What some of Lightning Broadband's customers say
“The best customer support hands down. We've been with Lightning Broadband for over 3 years and they've always been super fast and friendly when we've had a problem. Our thanks goes out to Issac and the rest of the team. All legends!”
“Best customer service experience around! All staff extremely friendly, helpful, knowledgeable and most importantly local.”
– Kevin L
“Had a wonderful experience talking to the team from Lightning Broadband. Shout out to Annie who helped me set up my service. She's been amazing and an absolute expert of the process!”
“Great experience with Lightning Broadband, very helpful customer service (not that we had to use it many times) and very rarely had internet issues!”
– Tara F
“Service is really good, that’s both internet service and customer service. Great work!"
– David S
"Great customer service! Spoke with a lady named Celine and was very sympathetic towards my situation and managed to help me out incredibly! One of the best services i've had in a long time! Definitely would recommend!!"
– Iesah D