
Policies, terms
and conditions
The following documents outline various policies, terms and conditions related to the Lightning Broadband service.
If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.
Terms and conditions
All new or re-contracted services after 16 May 2018, and monthly plans rolling over after that date, will be subject to our SFOA
Standard Form Of Agreement (SFOA)
Lightning Wholesale Terms And Conditions
Privacy Policy And Collection Statement
Critical Information Summary (Residential – Stand-Alone)
Critical Information Summary (Residential – FTTB)
Critical Information Summary (Business)
Critical Information Summary (Business – FTTB)
Business Service Level Agreement (SLA)
Critical Information Summary (VoIP)
Complaints Resolution Procedure
Telecommunications Consumer Protections (TCP) Code
Customer Identity Authentication and Fraud Prevention
SIP / Telephony services - Nominated service area
