Policies, terms
and conditions

The following documents outline various policies, terms and conditions related to the Lightning Broadband service.

If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.

Terms and conditions

All new or re-contracted services after 16 May 2018, and monthly plans rolling over after that date, will be subject to our SFOA


Standard Form Of Agreement (SFOA)

Lightning Wholesale Terms And Conditions

Privacy Policy And Collection Statement

Critical Information Summary (Residential – Stand-Alone)

Critical Information Summary (Residential – FTTB)

Critical Information Summary (Business)

Critical Information Summary (Business – FTTB)

Business Service Level Agreement (SLA)

Critical Information Summary (VoIP)

Complaints Resolution Procedure

Financial Hardship Assistance

Telecommunications Consumer Protections (TCP) Code

Fair Use Policy

Customer Identity Authentication and Fraud Prevention

Scam Call and SMS Guide

SIP / Telephony services - Nominated service area

 

List-Icon

ENQUIRE

Please complete the form below and one of our team will be in contact.