Policies, Terms And Conditions
The following documents outline various policies, terms and conditions related to the Lightning Broadband service.
If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.
NOTE: All new or re-contracted services after 16 May 2018, and monthly plans rolling over after that date, will be subject to our SFOA
- Standard Form Of Agreement (SFOA)
- Gerneral Terms And Conditions Of Service (Applicable prior to May 17, 2018)
- Lightning Wholesale Terms And Conditions
- Privacy Policy And Collection Statement
- Critical Information Summary (Residential – Stand-Alone Wi-Fi)
- Critical Information Summary (Residential – FTTP/B)
- Critical Information Summary (Residential – In-Building Wi-Fi)
- Critical Information Summary (Business – Wi-Fi)
- Critical Information Summary (Business – FTTP/B)
- Business Service Level Agreement (SLA)
- Critical Information Summary (VoIP)
- Complaints Resolution Procedure
- Financial Hardship Assistance
- Telecommunications Consumer Protections (TCP) Code
Check availability
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We are happy to inform you that your postal code is within our service area. We would like to perform a line of sight check and a definitive feasibility study on your exact address. For the fastest response, please give us a call on 1300 596 426 to get this underway.
We regret to inform you that your postal code is outside our service area at this stage. However, we are expanding rapidly, so please do not hesitate to give us a call on 1300 596 426 to double check in the near future.
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