Policies, Terms And Conditions
The following documents outline various policies, terms and conditions related to the Lightning Broadband service.
If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.
- Terms And Conditions Of Service
- Privacy Policy
- Critical Information Summary (Residential – Stand-Alone)
- Critical Information Summary (Residential – FTTB)
- Critical Information Summary (Business)
- Critical Information Summary (Business – FTTB)
- Critical Information Summary (VoIP)
- Complaints Resolution Procedure
- Financial Hardship Assistance
- Telecommunications Consumer Protections (TCP) Code
Check availability
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We are happy to inform you that your postal code is within our service area. We would like to perform a line of sight check and a definitive feasibility study on your exact address. For the fastest response, please give us a call on 1300 596 426 to get this underway.
We regret to inform you that your postal code is outside our service area at this stage. However, we are expanding rapidly, so please do not hesitate to give us a call on 1300 596 426 to double check in the near future.
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