Our Customer Terms are changing, you can see the new terms here
Policies, terms
and conditions
The following documents outline various policies, terms and conditions related to the Lightning Broadband service.
If you have any questions about the contents of any of the policies or require more information, please don’t hesitate to contact us.
Terms and conditions
Version 3 of SFOA was published on 27 November 2023 and goes into effect from 5pm 1 December 2023, these changes apply to all new and existing services and are more favorable for customers than version 2.
Standard Form Of Agreement (SFOA) v3
Privacy Policy And Collection Statement
Critical Information Summary (Residential – Stand-Alone)
Critical Information Summary (Residential – FTTB)
Critical Information Summary (Business)
Critical Information Summary (Business – FTTB)
Business Service Level Agreement (SLA)
Critical Information Summary (VoIP)
Complaints Resolution Procedure
Telecommunications Consumer Protections (TCP) Code
Customer Identity Authentication and Fraud Prevention
SIP / Telephony services - Nominated service area